Privacy Policy
Welcome to InnovateRoads’ Privacy Policy. This document outlines the types of personal information we collect from our users, how we use that information, and the measures we take to ensure its security and confidentiality. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal data.
Information We Collect
At InnovateRoads, we may collect and process the following types of personal information:
- Personal Identification Information: This includes your name, email address, phone number, and postal address that you provide when creating an account, purchasing tickets, or contacting us.
- Payment Information: We may collect payment information, including credit card details and billing information, to process your transactions securely.
- Booking Information: Details regarding your ticket purchases, including event details, date, time, and location.
- Device Information: Information about the devices you use to access our services, including IP address, browser type, and operating system.
- Usage Data: Information about how you use our website and services, including pages visited, time spent on site, and interaction patterns.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and collect information on user behavior.
How We Use Your Information
We may use the information we collect from you for various purposes, including but not limited to:
- Processing transactions and sending confirmations.
- Managing your account and providing customer support.
- Personalizing your experience on our website.
- Communicating with you regarding your purchases, promotions, and news related to our services.
- Improving our website, services, and marketing efforts by analyzing user behavior and preferences.
- Complying with legal obligations and enforcing our terms and conditions.
Legal Basis for Processing Personal Data
We will only process your personal data when we have a legal basis to do so. The legal bases include:
- Consent: You have given us explicit consent to process your personal information for a specific purpose.
- Contractual Necessity: Processing is necessary for the performance of a contract with you or to take preparatory steps at your request.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by InnovateRoads or a third party.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. The criteria used to determine the retention periods include:
- The length of time we have an ongoing relationship with you; for example, while you have an account with us.
- The necessity of retaining the information for legal compliance or to resolve disputes.
- Business needs and the necessity to continue improving our services.
Data Security
We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, use, alteration, or destruction. This includes:
- Using encryption technology to safeguard sensitive information during transmission.
- Regularly reviewing our data collection, storage, and processing practices.
- Restricting access to personal information to authorized personnel only.
- Conducting security assessments and audits to evaluate the effectiveness of our data protection measures.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. However, we may share your information in the following circumstances:
- Service Providers: We may employ third-party companies and individuals to facilitate our services, provide the services on our behalf, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a